However, as we head into the quieter travel months of September and October, there was cause for celebration in London on Friday as industry leaders gathered at the Langham Hotel for the Skytrax World Airline Awards 2022 – the first time that the event was held in person since 2019.
Skytrax, a UK-based airline and airport review and ranking site, conducted more than 14 million customer surveys in more than 100 countries between September 2021 and August 2022 to find out the current favorite airline in the world.
This year’s winner was no stranger to the podium. Newly crowned Qatar Airways has won the top prize a total of seven times since the awards were introduced in 1999. The Qatari flag carrier also picked up eight more awards on Friday, including Best Business Class, Best Business Class Seat and Best Business Class Lounge Dining. That will be a lot to bring back through hand luggage.
The chief executive of Qatar Airways, Akbar Al Baker, thanked his “incredible employees” for “their continued dedication and drive” and said that “winning these awards in the same year that we celebrate our 25th anniversary is even more rewarding.”
Shortly after receiving the award, he told CNN Travel that the secret to the airline’s continued success was: “Consistent service, consistent product, consistent attention to passengers and absolute dedication from everyone who works in the airline.”
A regular on ‘best’ lists, Emirates was No.3 in Skytrax’s 2022 ranking.
Singapore Airlines, the world’s new No.
UAE flag-carrier Emirates was in third place, and was also awarded Best Inflight Entertainment, Best Economy Class, Best Economy Class Catering and Best Premium Economy Class Seat.
Japan’s ANA (All Nippon Airways) came in at number 4 and was also named World’s Cleanest Airline: no mean feat when two years of Covid-19 meant that customers were particularly concerned about hygiene and cleanliness standards. It also won four more awards, including Best Airport Services.
The Australian airline Qantas came in fifth place in the survey of more than 350 airlines, conducted in English, French, Spanish, Russian, Japanese and Chinese.
Delta Air Lines was the leading airline in the US, winning six region-specific award categories, while Turkish Airlines was the top carrier in Europe, taking home four awards, including the highly competitive title of Best Airline in Europe.
Albertine Murasira, a flight attendant from RwandAir, which won the best airline staff service in Africa, said the award would encourage the carrier to raise standards further.
Because it’s an award for “best employees, this is a very big win for us,” she told CNN. “It will encourage us to continue for our passengers.”
Edward Plaisted, CEO of Skytrax, said that although the prices celebrated the best of aviation, the sector is still dealing with the stress of Covid, shortage of staff and fuel prices caused by the conflict in Ukraine.
“All in all, it hasn’t been the happiest of times in many ways,” he told the ceremony’s audience.
The top 20 airlines in the world in 2022, according to Skytrax
1. Qatar Airways
2. Singapore Airlines
4. ANA (All Nippon Airways)
5. Qantas Airways
6. Japan Airlines
7. Turkish Airlines
8. Air France
9. Korean Air
10. Swiss International Air Lines
11. British Airways
12. Etihad Airways
13. China Southern Airlines
14. Hainan Airlines
16. Cathay Pacific
18. EVA Air
19. Virgin Atlantic
Qantas is Australia’s flag carrier and number 5 on this year’s list.
Worlds Best Cabin Staff
Worlds Best Airline Cabin Cleanliness
ANA All Nippon Airways
Worlds Best Independent Airport Lounge
Worlds Best Business Class Lounge
Worlds Best Leisure Airline
Worlds Best Low-Cost Airline / Best Low-Cost Airline in Asia
Best Low-Cost Airline in Europe
Best Low-Cost Airline in North America
Best Low-Cost Airline in Africa
Worlds Best Long Haul Low-Cost Airline
Worlds Best in Class Airlines
The World Best First Class Airline: Singapore Airlines
The world’s best business class airline: Qatar Airways
The World’s Best Premium Economy Class Airline: Virgin Atlantic
The world’s best economy class airline: Emirates